This NVQ Diploma is aimed at individuals who have some responsibility for the delivery of a continually improving service to customers. Candidates will benefit from gaining a clearer understanding of their responsibilities within an organisation. At level 4 candidates must complete two mandatory units and seven optional units including at least one unit from each theme below.
Mandatory units are as follows:
- Understand customer service to improve service delivery
- Know the rules to follow when developing customer service
Themes are as follows:
- Impression and image
- Handling problems
- Development and improvement
You will be assessed under NVQ guidelines, which include building a portfolio of evidence and underpinning knowledge end tests.
What will I be able to do after I've completed this course?
On successful completion of this course there are a number of opportunities for further study, including the Professional Diploma in Management Studies. It can also enhance career progression within the customer service industry.
What qualifications or experience do I need to do this course?
The NVQ Diploma is a work-oriented qualification suitable for those who undertake customer service-related activities in employment at a senior or supervisory level.
Which qualification will I be awarded if I successfully complete the Customer Service course?
You will be awarded an NVQ Diploma in Customer Service at Level 4 by OCR.
Part time (day)
Weeks per year
How much will the course cost me?
You can call our Course Enquiry Team on 0161 203 2100 for details of the fees for this course.