Customer Service

Qualification type: Apprenticeship Location:
Subject area:
Apprenticeships
Level: 2
Course Code: PA0006 Leaflet Number: 16322
in
Qualification type: 
Apprenticeship
Level: 
2
Subject area: 
Apprenticeships
Location: 
External to college

What are the aims of this course?

Apprenticeships allow 16+ year olds to start work and earn a wage, while learning new skills that lead to nationally recognised qualifications. Apprenticeships are designed with the help of employers in the industry, so they offer a structured programme that takes apprentices through the skills needed to do a job well. Most of an apprentice's training takes place on the job but they may have to complete off-the-job training within college by day release or over a number of days in a block. Customer service apprentices work towards a nationally-recognised competence based qualification and also a knowledge-based qualification.

What are the areas covered by this course?

The Apprenticeship covers the following:
- Effective customer service
- Supporting the customer service environment
- Provide customer service within the rules

Plus optional units from the following areas:
- Impression and image
- Delivery
- Handling problems
- Development and improvement

What qualifications do I need to do this course?

Competition for places with employers can be fierce, so applicants will need to show that they are committed, happy to work as part of a team and individually, and able to use their own initiative.

How is the course assessed?

The NVQ Certificate is assessed through work-based evidence compiled as a portfolio. The Certificate is assessed by a multiple choice examination and a practical demonstration/assignment.

Which qualification will I be awarded if I successfully complete the course?

At the end of the programme apprentices will have achieved:
- OCR Level 2 NVQ Certificate in Customer Service
- City & Guilds Level 2 Certificate in Customer Service
- Functional Skills/Key Skills in Application of Number and Communication
- Employee Rights and Responsibilities
- Personal Learning and Thinking Skills

What will I be able to go on to do after I've completed this course?

On completion of the Customer Service Apprenticeship at level 2 apprentices can go on to complete the Customer Service Advanced Apprenticeship at level 3

What are the career opportunities?

Apprentices who have completed their training can work in customer service roles in retail, administration, contact centres, IT and other technical sectors or perhaps go on to complete further training in a college or university.

Attendance

Day release

Course length

1 Year(s)

How do I apply?

To register your interest in a course, you need to complete an application form. To obtain an application form call our freecall number on 0800 068 8585 or email slt@themanchestercollege.ac.uk.

You can also apply on line for the Customer Service course.

Please note, the course information on this website is provided as a reference guide only and is subject to change. It is therefore important that you check all course details, including location, timetable, fee, etc, at enrolment as the college operates a no refund policy.