Sales on the Telephone

Qualification type: Short Course Location:
St John's Centre
Subject area:
Leisure, Tourism and Retail
Level: n/a
Course Code: CR4828-02 Leaflet Number: 218
Awarding body: Generic award - no awarding body (NONE)
in
Awarding body: 
Generic award - no awarding body (NONE)
Qualification type: 
Short Course
Level: 
n/a
Subject area: 
Leisure, Tourism and Retail
Location: 
St John's Centre

What's the Sales on the Telephone course about?

This training course provides the underpinning knowledge to support the use of the telephone for professional selling. Delegates will learn how to manage calls, build and maintain relationships with prospects and ask questions to increase sales. Delegates will also learn about gaining feedback from customers, addressing rejection, resolving objections, and closing a sale.

The course covers the following:
- Introducing selling
- Customer care
- Benefits of using the telephone
- Planning the sales calls
- Dealing with objections
- The close
- The importance of 'follow up'

The course is delivered through a mixture of discussion, group work and role play. Course activities are designed to impart skills and knowledge by having participants work through real-life examples and scenarios.

What will I be able to do after I've completed this course?

There is an opportunity to progress through the Sales NVQ qualification.

What qualifications or experience do I need to do this course?

The course is designed for employees that are currently involved with telephone-based relationships such as: salespeople, customer service or support staff where sales opportunities arise during the normal working day.

Which qualification will I be awarded if I successfully complete the Sales on the Telephone course?

This course does not lead to a formal qualification.

Attendance

Short course

Course length

1 Day(s)

Hours per week

6.5

As the definition of full time and part time can vary from course to course, please check with the tutor as to the exact number of hours study each week this course will entail.

Price (for guidance only)

£145.00

The fee for this course is approximate and subject to change.The price includes tuition and materials fees (where applicable), but excludes any exam or registration fees (where applicable). The actual amount you pay may also be affected by your age and personal circumstances. For further details please visit our fees section.

How do I apply?

For further information or to apply for a course, contact our Course Enquiry Team on FREECALL 0800 068 8585 or email enquiries@themanchestercollege.ac.uk.

You can also apply on line for the Sales on the Telephone course.

Please note, the course information on this website is provided as a reference guide only and is subject to change. It is therefore important that you check all course details, including location, timetable, fee, etc, at enrolment as the college operates a no refund policy.