Sales - Presentation, Objections and Closing

Qualification type: Short Course Location:
St John's Centre
Subject area:
Leisure, Tourism and Retail
Level: n/a
Course Code: CR4828-03 Leaflet Number: 209
Awarding body: Generic award - no awarding body (NONE)
in
Awarding body: 
Generic award - no awarding body (NONE)
Qualification type: 
Short Course
Level: 
n/a
Subject area: 
Leisure, Tourism and Retail
Location: 
St John's Centre

What's the Sales - Presentation, Objections and Closing course about?

This course concentrates on the sales presentation, examines a customer's objections and discusses methods to overcome them, in addition to examining the sales close and follow-up procedures.

The course covers the following:
- Elements of the sales presentation
- Employing the 'Trial Close' technique
- Recognising and overcoming customer objection
- Recognising and reading buying signals
- Understanding the essentials to a successful close
- Comprehending the importance of after sales service

The course is delivered through discussion, group work and roleplay. The course activities are designed to impart skills and knowledge by having participants work through real-life examples and scenarios.

What will I be able to do after I've completed this course?

There is an opportunity to progress through the Sales NVQ qualification.

What qualifications or experience do I need to do this course?

This course is designed for employees that are currently working in a sales/marketing role and are dealing with customers on the telephone.

Which qualification will I be awarded if I successfully complete the Sales - Presentation, Objections and Closing course?

This course does not lead to a formal qualification.

Attendance

Short course

Course length

1 Day(s)

Hours per week

6.5

As the definition of full time and part time can vary from course to course, please check with the tutor as to the exact number of hours study each week this course will entail.

Price (for guidance only)

£145.00

The fee for this course is approximate and subject to change.The price includes tuition and materials fees (where applicable), but excludes any exam or registration fees (where applicable). The actual amount you pay may also be affected by your age and personal circumstances. For further details please visit our fees section.

How do I apply?

For further information or to apply for a course, contact our Course Enquiry Team on FREECALL 0800 068 8585 or email enquiries@themanchestercollege.ac.uk.

You can also apply on line for the Sales - Presentation, Objections and Closing course.

Please note, the course information on this website is provided as a reference guide only and is subject to change. It is therefore important that you check all course details, including location, timetable, fee, etc, at enrolment as the college operates a no refund policy.