Managing Customer Service

Qualification type: Short Course Location:
St John's Centre
Subject area:
Business and Professional
Level: n/a
Course Code: CR4750-01 Leaflet Number: 1065
Awarding body: Generic award - no awarding body (NONE)
in
Awarding body: 
Generic award - no awarding body (NONE)
Qualification type: 
Short Course
Level: 
n/a
Subject area: 
Business and Professional
Location: 
St John's Centre

What's the Managing Customer Service course about?

In difficult trading times, it is far more cost effective to concentrate on retaining existing customers rather than trying to find new ones - although both are obviously necessary! As a manager with responsibility for the quality of service provided to your customers, is it down to you to ensure that the systems and procedures are customer friendly and that the top priority for the whole team - your staff and your colleagues in other departments - is meeting the customers' needs.

By the end of the course, participants will be able to:
- Identify customer needs
- Set and maintain clear standards of service
- Develop work plans and quality systems which support the standards
- Monitor customer satisfaction
- Take swift and effective corrective action if things go wrong

Our courses incorporate the best of experiential teaching and learning methods, including participatory exercises, games and activities to keep you energised, engaged and informed throughout the day.

What will I be able to do after I've completed this course?

We offer a range of management courses from ILM awards and certificates to foundation degrees and the Professional Diploma in Management Studies. We also have an extensive range of short courses for managers and professionals to complement this course.

What qualifications or experience do I need to do this course?

This course is aimed at people who supervise or manage the quality of service provided to the customer.

Which qualification will I be awarded if I successfully complete the Managing Customer Service course?

This course does not lead to any formal qualifications.

Attendance

Short course

Course length

1 Day(s)

Hours per week

7

As the definition of full time and part time can vary from course to course, please check with the tutor as to the exact number of hours study each week this course will entail.

Price (for guidance only)

£150.00

The fee for this course is approximate and subject to change.The price includes tuition and materials fees (where applicable), but excludes any exam or registration fees (where applicable). The actual amount you pay may also be affected by your age and personal circumstances. For further details please visit our fees section.

How do I apply?

For further information or to apply for a course, contact our Course Enquiry Team on FREECALL 0800 068 8585 or email enquiries@themanchestercollege.ac.uk.

You can also apply on line for the Managing Customer Service course.

Please note, the course information on this website is provided as a reference guide only and is subject to change. It is therefore important that you check all course details, including location, timetable, fee, etc, at enrolment as the college operates a no refund policy.