Introduction to Conflict Handling

Qualification type: Short Course Location:
St John's Centre
Subject area:
Office IT and Administration
Level: n/a
Course Code: CR4826-01 Leaflet Number: 201
Awarding body: Generic award - no awarding body (NONE)
in
Awarding body: 
Generic award - no awarding body (NONE)
Qualification type: 
Short Course
Level: 
n/a
Subject area: 
Office IT and Administration
Location: 
St John's Centre

What's the Introduction to Conflict Handling course about?

This qualification is designed to introduce individuals to the skills of handling conflict. Employees will gain the knowledge to recognise potential conflict situations and how to deal with them effectively.

All learners who take part in this qualification will be able to make a positive contribution to their organisation through knowledge that can be directly applied specifically in business environments, improved understanding of business operations, improved communication skills and improved team working.

Areas covered by the course include:
- Understanding the theories of conflict
- How to prevent conflict
- Effective communication skills for conflict situations
- Resolution of conflict

What will I be able to do after I've completed this course?

On successful completion of this course there are a number of opportunities for further study, including progressing through the Customer Service NVQ levels.

What qualifications or experience do I need to do this course?

This course is designed for participants with little or no knowledge of conflict handling in the work environment.

Which qualification will I be awarded if I successfully complete the Introduction to Conflict Handling course?

This is a short course and does not lead to a formal qualification.

Attendance

Short course

Course length

1 Day(s)

Hours per week

6.5

As the definition of full time and part time can vary from course to course, please check with the tutor as to the exact number of hours study each week this course will entail.

Price (for guidance only)

£145.00

The fee for this course is approximate and subject to change.The price includes tuition and materials fees (where applicable), but excludes any exam or registration fees (where applicable). The actual amount you pay may also be affected by your age and personal circumstances. For further details please visit our fees section.

How do I apply?

For further information or to apply for a course, contact our Course Enquiry Team on FREECALL 0800 068 8585 or email enquiries@themanchestercollege.ac.uk.

You can also apply on line for the Introduction to Conflict Handling course.

Please note, the course information on this website is provided as a reference guide only and is subject to change. It is therefore important that you check all course details, including location, timetable, fee, etc, at enrolment as the college operates a no refund policy.