Gateway: Customer Service

Qualification type: Award Location:
St John's Centre
Subject area:
Office IT and Administration
Level: 1
Course Code: P129 Leaflet Number: 814
in
Qualification type: 
Award
Level: 
1
Subject area: 
Office IT and Administration
Location: 
St John's Centre

What's the Gateway: Customer Service course about?

This course is for students who do not have any qualifications and are interested in working within the field of customer service. This course provides an entry route back into studying and is designed to ensure learners gain a range of customer service skills so that they will have a strong foundation for further learning and employment.

The course covers the following areas:
- Planning for progression
- Working in business and administration
- Effective skills, qualities and attitudes for learning and work
- Building working relationships with customers
- Welcoming visitors
- Working with other people in a business environment
- Communication in a business environment
- Health and safety in places of work
- Functional English
- Functional ICT

Throughout the course you will build a portfolio of the work you have completed, for assessment purposes.

What will I be able to do after I've completed this course?

On successful completion of this course you will have the opportunity to progress on to the Level 1 Certificate in Customer Service Skills or the Level 2 Apprenticeship in Customer Service. Alternatively you can go into employment in a customer focused environment, such as working in a call centre, reception work, retail or customer care.

What qualifications or experience do I need to do this course?

There are no formal entry requirements for this course, just an interest in the customer service environment.

Which qualification will I be awarded if I successfully complete the Gateway: Customer Service course?

You will be awarded a City & Guilds Level 1 Award in Employability and Personal Development, an ABC Level 1 Award in Practical Office Skills, and City & Guilds Level 1 Functional English and Functional ICT skills.

Attendance

Short course

Course length

17 Week(s)

How much will the course cost me?

You can call our Course Enquiry Team on FREECALL 0800 068 8585 for details of the fees for this course.

How do I apply?

For further information or to apply for a course, contact our Course Enquiry Team on FREECALL 0800 068 8585 or email enquiries@themanchestercollege.ac.uk.

You can also apply on line for the Gateway: Customer Service course.

Please note, the course information on this website is provided as a reference guide only and is subject to change. It is therefore important that you check all course details, including location, timetable, fee, etc, at enrolment as the college operates a no refund policy.