Driver CPC - Customer Care

Qualification type: Short Course Location:
Openshaw Campus
Subject area:
Transtech - Driver Education
Level: n/a
Course Code: CR4227-01 Leaflet Number: 932
Awarding body: Generic award - no awarding body (NONE)
in
Awarding body: 
Generic award - no awarding body (NONE)
Qualification type: 
Short Course
Level: 
n/a
Subject area: 
Transtech - Driver Education
Location: 
Openshaw Campus

What's the Driver CPC - Customer Care course about?

The aim of this JAUPT (Joint Approvals Unit for Periodic Training) approved course is to improve the performance of drivers in direct contact with customers. This is a CPC accredited course and can be used towards drivers' CPC, and drivers' attendance will be registered with the DSA towards their 35 hours periodic training requirement. Participants will work in small groups to share their own ideas about certain aspects of customer care and what they expect from service providers and how it compares with their own delivery.

You will cover the following areas on the course:
- What customers expect
- The `How and What' of good customer service
- The stress factor
- People skills
- Dealing with difficult customers and conflict avoidance
- Creating a good image

You will be assessed through observation.

What will I be able to do after I've completed this course?

We offer a wide range of short courses for bus, coach and LGV drivers, including other CPC courses.

What qualifications or experience do I need to do this course?

This course is aimed at bus, coach and LGV drivers.

Which qualification will I be awarded if I successfully complete the Driver CPC - Customer Care course?

This course is accredited by the CPC (Certificate of Professional Competence) for bus, coach and LGV drivers.

Attendance

Short course

Course length

1 Day(s)

Hours per week

7

As the definition of full time and part time can vary from course to course, please check with the tutor as to the exact number of hours study each week this course will entail.

Price (for guidance only)

£76.00

The fee for this course is approximate and subject to change.The price includes tuition and materials fees (where applicable), but excludes any exam or registration fees (where applicable). The actual amount you pay may also be affected by your age and personal circumstances. For further details please visit our fees section.

How do I apply?

For further information or to apply for a course, contact our Course Enquiry Team on FREECALL 0800 068 8585 or email enquiries@themanchestercollege.ac.uk.

You can also apply on line for the Driver CPC - Customer Care course.

Please note, the course information on this website is provided as a reference guide only and is subject to change. It is therefore important that you check all course details, including location, timetable, fee, etc, at enrolment as the college operates a no refund policy.