Customer Service Skills - Dealing with Difficult Customers

Qualification type: Short Course Location:
Subject area:
Office IT and Administration
Level: n/a
Course Code: CR3891-01 Leaflet Number: 236
Awarding body: Generic award - no awarding body (NONE)
in
Awarding body: 
Generic award - no awarding body (NONE)
Qualification type: 
Short Course
Level: 
n/a
Subject area: 
Office IT and Administration
Location: 
External to college

What's the Customer Service Skills - Dealing with Difficult Customers course about?

This course covers the behaviours, processes and approaches that are most effective when dealing with difficult and/or diverse customers.

The course covers the following:
- Understanding the importance of excellent customer service
- Understanding behaviours
- Enhancing the customer's experience through improving personal communication skills
- Dealing with different customers
- Gaining confidence in handling difficult customers
- Developing a personal action plan for delivering excellent customer service

The course is delivered through discussion, group work and role play. The course activities are designed to impart skills and knowledge by having participants work through real-life examples and scenarios.

What will I be able to do after I've completed this course?

On completion of this course you may wish to progress onto the NVQ in Customer Service. We offer this qualification at levels 2, 3 and 4.

What qualifications or experience do I need to do this course?

This course is designed for anyone who has regular customer contact and wants to develop their skills in delivering excellent customer service.

Which qualification will I be awarded if I successfully complete the Customer Service Skills - Dealing with Difficult Customers course?

This course does not lead to any formal qualification.

Attendance

Short course

Course length

1 Day(s)

Weeks per year

1

Hours per week

6

As the definition of full time and part time can vary from course to course, please check with the tutor as to the exact number of hours study each week this course will entail.

Price (for guidance only)

£65.00

The fee for this course is approximate and subject to change.The price includes tuition and materials fees (where applicable), but excludes any exam or registration fees (where applicable). The actual amount you pay may also be affected by your age and personal circumstances. For further details please visit our fees section.

How do I apply?

For further information or to apply for a course, contact our Course Enquiry Team on FREECALL 0800 068 8585 or email enquiries@themanchestercollege.ac.uk.

You can also apply on line for the Customer Service Skills - Dealing with Difficult Customers course.

Please note, the course information on this website is provided as a reference guide only and is subject to change. It is therefore important that you check all course details, including location, timetable, fee, etc, at enrolment as the college operates a no refund policy.