Customer Service Skills - Call Handling

Qualification type: Short Course Location:
St John's Centre
Subject area:
Office IT and Administration
Level: n/a
Course Code: CR4827-01 Leaflet Number: 228
Awarding body: Generic award - no awarding body (NONE)
in
Awarding body: 
Generic award - no awarding body (NONE)
Qualification type: 
Short Course
Level: 
n/a
Subject area: 
Office IT and Administration
Location: 
St John's Centre

What's the Customer Service Skills - Call Handling course about?

This course aims to develop professional telephone techniques for improved customer service and call handling.

The course covers the following:
- Building rapport on the telephone
- How to tackle challenging calls
- Call structure and control
- Finish the call effectively
- Coping with stress

This is a practical course, participants learn through a range of training approaches, including role play, reflection and discussion.

What will I be able to do after I've completed this course?

On completion of this course you may wish to progress onto the NVQ in Customer Service. We offer this qualification at levels 2, 3 and 4.

What qualifications or experience do I need to do this course?

This course is designed for employees that deal with customers on the telephone and/or people who want more control of their telephone calls, particularly when speaking to difficult customers.

Which qualification will I be awarded if I successfully complete the Customer Service Skills - Call Handling course?

This is a short course and does not lead to a formal qualification.

Attendance

Short course

Course length

1 Day(s)

Hours per week

6.5

As the definition of full time and part time can vary from course to course, please check with the tutor as to the exact number of hours study each week this course will entail.

Price (for guidance only)

£145.00

The fee for this course is approximate and subject to change.The price includes tuition and materials fees (where applicable), but excludes any exam or registration fees (where applicable). The actual amount you pay may also be affected by your age and personal circumstances. For further details please visit our fees section.

How do I apply?

For further information or to apply for a course, contact our Course Enquiry Team on FREECALL 0800 068 8585 or email enquiries@themanchestercollege.ac.uk.

You can also apply on line for the Customer Service Skills - Call Handling course.

Please note, the course information on this website is provided as a reference guide only and is subject to change. It is therefore important that you check all course details, including location, timetable, fee, etc, at enrolment as the college operates a no refund policy.