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|Qualification type:||NVQ Diploma||Location:|
|Leaflet Number:||220||Course Code:||CR7827-02|
This NVQ Diploma is aimed at individuals who have some responsibility for the delivery of a continually improving service to customers. Candidates will benefit from gaining a clearer understanding of their responsibilities within an organisation. At level 4 candidates must complete two mandatory units and seven optional units including at least one unit from each theme below.
Mandatory units are as follows:
- Understand customer service to improve service delivery
- Know the rules to follow when developing customer service
Themes are as follows:
- Impression and image
- Handling problems
- Development and improvement
You will be assessed under NVQ guidelines, which include building a portfolio of evidence and underpinning knowledge end tests.
On successful completion of this course there are a number of opportunities for further study, including the Professional Diploma in Management Studies. It can also enhance career progression within the customer service industry.
The NVQ Diploma is a work-oriented qualification suitable for those who undertake customer service-related activities in employment at a senior or supervisory level.
You will be awarded an NVQ Diploma in Customer Service at Level 4 by OCR.