Customer Service

Qualification type: NVQ Diploma Location:
Subject area:
Leisure, Tourism and Retail
Level: 4
Course Code: CR7827-02 Leaflet Number: 220
Awarding body: Oxford Cambridge & RSA Examinations (OCR)
in
Awarding body: 
Oxford Cambridge & RSA Examinations (OCR)
Qualification type: 
NVQ Diploma
Level: 
4
Subject area: 
Leisure, Tourism and Retail
Location: 
External to college

What's the Customer Service course about?

This NVQ Diploma is aimed at individuals who have some responsibility for the delivery of a continually improving service to customers. Candidates will benefit from gaining a clearer understanding of their responsibilities within an organisation. At level 4 candidates must complete two mandatory units and seven optional units including at least one unit from each theme below.

Mandatory units are as follows:
- Understand customer service to improve service delivery
- Know the rules to follow when developing customer service

Themes are as follows:
- Impression and image
- Delivery
- Handling problems
- Development and improvement

You will be assessed under NVQ guidelines, which include building a portfolio of evidence and underpinning knowledge end tests.

What will I be able to do after I've completed this course?

On successful completion of this course there are a number of opportunities for further study, including the Professional Diploma in Management Studies. It can also enhance career progression within the customer service industry.

What qualifications or experience do I need to do this course?

The NVQ Diploma is a work-oriented qualification suitable for those who undertake customer service-related activities in employment at a senior or supervisory level.

Which qualification will I be awarded if I successfully complete the Customer Service course?

You will be awarded an NVQ Diploma in Customer Service at Level 4 by OCR.

Attendance

Part time (day)

Course length

1 Year(s)

Weeks per year

48

Price (for guidance only)

£962.00

The fee for this course is approximate and subject to change.The price includes tuition and materials fees (where applicable), but excludes any exam or registration fees (where applicable). The actual amount you pay may also be affected by your age and personal circumstances. For further details please visit our fees section.

How do I apply?

For further information or to apply for a course, contact our Course Enquiry Team on FREECALL 0800 068 8585 or email enquiries@themanchestercollege.ac.uk.

You can also apply on line for the Customer Service course.

Please note, the course information on this website is provided as a reference guide only and is subject to change. It is therefore important that you check all course details, including location, timetable, fee, etc, at enrolment as the college operates a no refund policy.