Business Basics

Qualification type: Short Course Location:
St John's Centre
Subject area:
Office IT and Administration
Level: n/a
Course Code: CR4277-01 Leaflet Number: 205
Awarding body: Generic award - no awarding body (NONE)
in
Awarding body: 
Generic award - no awarding body (NONE)
Qualification type: 
Short Course
Level: 
n/a
Subject area: 
Office IT and Administration
Location: 
St John's Centre

What's the Business Basics course about?

This course is designed for individuals who are working or thinking of working in a customer service environment. It aims to increase the confidence and abilities of those starting out in an office environment, helping them to be effective and efficient in their new role.

The course covers the following:
- Making a good impression; improve your image and develop basic communication skills
- How to prepare email and basic written communications
- Developing good telephone techniques
- Enhancing own listening skills
- How to build good relationships at work

A hands-on approach is taken during this course. The exercises are designed to impart relevant skills and knowledge by having participants work through real-life examples and scenarios.

What will I be able to do after I've completed this course?

When you have completed this course there are a number of opportunities for further study, including Business Administration NVQ Level 2 or Customer Service NVQ Level 2.

What qualifications or experience do I need to do this course?

This course is designed for anyone who is new to an office environment, such as young people or graduates, or anyone returning to work after a long break.

Which qualification will I be awarded if I successfully complete the Business Basics course?

This course does not lead to any formal qualification.

Attendance

Short course

Course length

1 Day(s)

Hours per week

6.5

As the definition of full time and part time can vary from course to course, please check with the tutor as to the exact number of hours study each week this course will entail.

Price (for guidance only)

£145.00

The fee for this course is approximate and subject to change.The price includes tuition and materials fees (where applicable), but excludes any exam or registration fees (where applicable). The actual amount you pay may also be affected by your age and personal circumstances. For further details please visit our fees section.

How do I apply?

For further information or to apply for a course, contact our Course Enquiry Team on FREECALL 0800 068 8585 or email enquiries@themanchestercollege.ac.uk.

You can also apply on line for the Business Basics course.

Please note, the course information on this website is provided as a reference guide only and is subject to change. It is therefore important that you check all course details, including location, timetable, fee, etc, at enrolment as the college operates a no refund policy.